This workshop is to equip Leaders with all the right “tools” to develop and hone their interpersonal communication skills. The objectives of the workshop are:
• Increase their awareness of their strengths and potentials.
• Understand the impact their traits and behavioural values to unleash strengths of others.
• Improve communications skills for effectively managing their team.
• Improve their ability to ask powerful questions, listen actively, provide feedforward ideas and validate others
Learning Outcomes
Upon completing Interpersonal Communication Skills, participants should be able to:
• Learn and understand their own traits and behavioural values
• Understand the behavioural tendencies of your team members enabling them to communicate more effectively
• Enhance self-awareness of their communication styles
• Apply interpersonal communication skills effectively in day-to-day interactions
Assessment Criteria
We use Harrisons Assessment Tools as a tool to Engage, Retain and Develop
Methodology
We apply an experiential approach to enable participants “learn by doing”.
The methodology focuses on:
• Review and analysis of Pre-Program On-line Harrisons Assessment tools
• Individual and Group Exercises
• Skills practices/Role-plays
• Giving & receiving feedback & feedforward
• Energizers
• Interactive coaching by Facilitator
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• Behavioral Style and Measurement
The group will learn to identify each style and gain shared points of reference for better communication.
• What are Communications/Elements of Communication
• Interpersonal Communication Skills
- Maintain and enhance self-esteem
- Sharing Thoughts & Feelings
• The Key Skills of Interpersonal Communications
Building Trust
- Communication
- Building Safety and Rapport
• Asking Powerful Questions
- Purpose of Questions
- Types of Questions
- Asking Powerful Questions Practice
• Active Listening
- What is Active Listening?
- Observing, reflecting, paraphrasing, summarising
- Active Listening Practice
• Validation
Participants will learn about validation techniques to give feedback to reinforce and motivate positive behaviour. They will review and discuss learning from the video on “Validation”.
• Feedforward
Participants will learn about approaches to giving and receiving feedback and will also learn a new technique called “Feedforward”. There will be skills practice session on Feedforward
• Skills Practice - Putting It All Together
Each participant will be required to participate in a role play where they will put all their learning into the skills practice. Participants will be required to provide feedback to each other and suggestions for improvements.
• Develop Action Plans
Participants will develop an Action Plan to apply their learning. They will identify what they will need to STOP doing, CONTINUE doing and START doing as well.