Objective /Benefits
Emotional intelligence brings a new dimension to leadership, transforming relationships for lasting impacts and outstanding results. As change belongs to daily business, leaders need to become resilient to change and influence others to follow them, hence a greater need for emotional intelligence.
Leading by fear does provide results on a short-term basis, at the expense of relationships. When the most critical skill needed for business relies on ability to adjust, it requires flexibility, audacity; creativity and trust, all these only coming when people feel motivated. Emotional intelligence is all about adjusting leadership to ensure greater motivation, gaining understanding, loyalty, dedication and leading to visible outcomes.
This program starts with going behind the scenes of our emotions, understanding the biological and neurosciences phenomenon, then raising personal awareness on our own triggers towards emotional outbursts. Moving from self to others, we uncover how to decipher behaviours and to find a common agreement on each person emotion, before moving forward together.
Emotional intelligence is a self-development tool, which will also prove most useful for leaders with different generations in their staff.
Beside IQ, leaders with high EQ turn their followers into motivated and dedicated staff hence all together get significantly improved outcomes, both tangible and intangible.
Learning Outcomes
- Anticipate and avoid emotional breakdowns
- Deal with people labelled as “difficult” team members
- Manage and prevent conflicts
- Leverage emotional information for better decision making
- Communicate more effectively, even when stakes are high
- Create a positive work environment and high team moral
- Cast a vision for shared objectives, that attract, inspire and motivate
Assessment Criteria
- Self-assessment questionnaire at the start of the program
- Self-assessment questionnaire at the end of the program
- Team Coaching and/or One on One Coaching – additional option
- to develop and assist a team in reaching better collaboration
- to sharpen personal leadership competencies, of which emotional intelligence
- to better handle the implied stress of emotional outbursts, as well as to turn difficult situations into growth opportunities
Program size
15 to 20 participants
Methodology
Active learning
- 30% theory limited to key messages, designed to be easily remembered
- 70% practice to gain confidence and directly use newly strategies at work
Art as a powerful and proven way to
- Dig into unleashed talents useful in leadership
- Create interest via curiosity and turn the workshop as a pleasant learning experience with lasting memories
Teamwork for each participant to
- Sharpen observation and listening skills for continuous improvement
- Give & receive feedback to raise self-awareness and authentic relationships
Audience
- Emerging, mid and senior leaders
- People working in teams
- Customer facing functions, either internally as Auditors or externally as Sales forces
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Program Outline
Introduction
- Origins of the emotions, as per neurosciences
- Typical pattern of human emotions
- Emotional intelligence as a critical skill for Leaders
1. Self-awareness – “Why am I reacting this way?”
- Raising awareness on each person’s own rigidities, fundamental key principles and motivations
- Understanding one’s own triggers of emotional breakdowns
- Getting familiar with the racket emotion as defined in transactional analysis
2. Self-management – “How would react the best version of myself?”
- Decrypting the major emotions to turn them into constructive actions
- Coaching practice to experience the significant benefits of handling emotions
- Adjusting for external and internal factors, such as stress
- Enhancing the expression of emotions
3. Social awareness – “Why are they reacting this way?”
- Sharpening observation skills on others’ reactions
- Identifying what relates to behaviour and what relies on identity
- Strengthening emotional boundaries
- Using emotions as a way to connect with others
- Using emotions as a way to dig into one’s own potential
4. Relationship management – “What can we do best together?”
- Understanding differing personal strategies to fulfil universal needs
- Deciphering the underlying needs explaining reactions
- Appreciating the consequences of different attitudes towards change
- Choosing the most appropriate attitude to address a difficult situation
- Harnessing the energy of conflict for collaboration
- Practicing non-violent communication to boost resilience
5. Transformational Leadership
- Creating a positive working environment that leverage on each person’s potential
- Crafting a shared, attractive & inspiring vision,
translated into SMART-PCP goals - Clarifying expectations with straight-forward model
- Practicing validation as a way to inspire others, foster initiatives, enrich cohesion and relationship to gain resilience and recognition