Business Continuity Management

Course Overview

The organization’s ability to continue operating despite a major interruption is always dependent on their Business Continuity Management that has been strategized. It also takes us through a journey of effective preparation rather than managing the situation at hand.
All too often, when the unexpected happens a lack of being prepared makes it difficult for organisations to continue their activities. Some businesses actually go out of business as a result.
This very practical half a day programme that would help participants analyse all the issues that might affect your organization: not just the obvious major business continuity risks which hardly ever happen (eg, fire or terrorist attack) but the smaller risks which are actually the most common cause of problems for most organizations (eg, loss of IT, power or key personnel). You will leave the day with a new focus on how to manage business continuity and the impact of not even thinking about having one.

Learning Objective

Upon completion of this programme, participants will be able to comprehend the following:
•   ‘Business continuity’ versus ‘Disaster recovery’
•   How to identify the risks which affect continuity of business – and how to mitigate them
•   The range of disasters which can seriously affect business
•   The importance of all employees playing a part
•   The need for awareness training for all employees
•   How to prepare and review a plan
•   The importance of communication and call trees

Who Should Attend

This programme is designed for senior managers and department heads. It emphasizes the need for awareness training for all them and can be tailored for such a ‘roll-out

Learning Methodology

: Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations;
: Case Studies
: Experience Sharing

Course Outline (2 Days)

1. What is business continuity?
•   Definition
•   Why plan for business continuity?
•   The scope of Business Continuity Management

2. Risk Management Plan
•   SWOT Analysis
•   Preferred Solution
•   Some statistics to get you thinking
•   Putting risks in perspective

3. The board/executive (essential knowledge for all employee levels)
•   Responsibility and accountability
•   Adherence to legislative and regulatory requirements
•   Policies
•   Delegation and supervision
•   Insurance

4. Business impact analysis
•   A common sense approach
•   How to collect data
•   Critical scoring example (red / green / amber)
•   Example(s) of BIA spreadsheet(s)

5. Departmental implications
•   HR
•   IT
•   Insurance
•   Others

6. Communication
•   The importance of . . .
•   Call tree(s) and examples
•   Contractors and suppliers

7. The business continuity plan
•   How it all fits together
•   How to take it forward – review/update/training
•   Activity – ‘Day to day’
•   Emergency package.

8. Business Continuity Management
•   What is required
•   Strategic Planning
•   Optimism vs Paranoia