High Impact Selling Skills for Retail Industry - 2 days

High Impact Selling Skills for Retail Industry - 2 Days

Program Overview 

Today’s marketplace is highly competitive and every organization is looking for a larger and more profitable share of the market. In a challenging economy where the customer is king, how do you position the features and benefits of the products and services you represent in such a way that the customer will view you as a preferred choice?

This intensive, hands-on, activity-driven program teaches skills that boost sales and profitability through increased understanding and effective implementation of the retail sales experience. It helps sharpen the selling skills of even experienced retail personnel, empowering you to take advantage of every sales opportunity and aggressively expand your business professionally. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing your customers every time.

High Impact Selling Skills: Retail focuses on the following areas:

  • Closing the sales
  • Engagement
  • Selling benefits
  • The WOW experience
  • Understanding customer needs


Training Outcome

After completing the training, you should be able to:

  • Close the sale with minimum effort and maximum results in revenue and profitability
  • Create a loyal relationship between the customer and your company’s brand and what it represents
  • Maximize the effectiveness of every customer service experience
  • Sell effectively to almost anyone, every time
  • Use various selling strategies to develop winning solutions for your customers


Our Methodology

To change your direction, shift your thinking.

However, you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was in your business today? Are all that remains the workshop manuals left on your shelf?

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures simulations, and structured instruments.

Course Outline

Our program outline encompasses the following modules:

Day 1:

Module 1: Overview

  • Context
  • What is
  • Mapping our plan
  • Habits of a successful retail sales professional

Module 2: Engagement – Setting The Stage

  • Creating positive first impressions
  • Applying influencing principles
  • The Customer Relationship Ruler
  • Welcome approach
  • Creating the connection

Module 3: Engagement Rules

  • Building credibility
  • The 4 Customer Behavioral Styles
  • Identifying your personal style
  • Developing your style towards effective selling
  • Shifting into positive action

Module 4: Being Effective In Customer-Centered Selling

  • Applying learning in selling to different buyers
  • What customers say and do and what is important to them
  • What we do more of when selling to different buyers
  • What we avoid doing when selling to different buyers
  • World café: Revealing our blind spots


Day 2:

Module 5: Personalize Customer Experience

  • Get to know the customer
  • Active listening
  • Discovery
  • Propose and present choices
  • Touch and Try

Module 6: Handling Objections

  • Types of objections
  • Dealing with different types
  • Handling tactical objections
  • Hold trade
  • Confirming agreements

Module 7: Closing The Sale

  • What
  • Types of buying signals
  • Closing techniques
  • Case study
  • Role play

Module 8: Dealing With Difficult Customers

  • Type of difficult customers and how to handle them
  • The LIAR Model
  • Saying the right things
  • Finding the best moment
  • Dealing with emotions