Design Thinking for HR

Design Thinking for HR

Objective /Benefits




This is a workshop intended for HR leaders to learn how to apply the Design Thinking method at the workplace in order to enhance their employee experience.
 
Organisations today are placing more focus in designing their customer experience, as it is a key differentiator in attracting, engaging & retaining customers; thus driving business results. However, not many organisations place much emphasis on designing their employee experience although most would agree that people are their most valuable asset in the organisation.
 
Although Design Thinking is prominently applied in product-based solutions, Design Thinking can be applied in various HR functions as well. Therefore, it is imperative for organisations to design their employee experience with a clear purpose, which would result in an engaged workforce that drives business results.
 
Workshop outcomes:

  1. Develop employee-centric solutions in a mindful and structured manner
  2. How to effectively prototype and test your concepts to increase user acceptance
  3. Enable breakthrough insights to emerge from the collaboration of people from diverse backgrounds

Check out our previous Design Thinking video below:



For brochure inquiries or more information, contact us at info@talent-intelligence.asia

 

PEOPLE WHO SEARCHED THIS ARE ALSO INTERESTED IN:

Interpersonal and Communication Skills

Emotional Intelligence Training

Effective Presentation Skills

Design Thinking for HR

Branding Yourself: Professional Image & Business Etiquette Training

 

 


Program Outline

Day 1
MODULE 1: EMPATHISE
Empathising with users to understand their needs
Identifying extreme users
Developing the employee journey map
Empathising with users through observation and engagement

MODULE 2: DEFINE
Defining the problem statement
Synthesizing information to derive user insights
Developing persona and point of view
Capturing the emotional journey in the employee journey map

Day 2
MODULE 3: IDEATE
Generating and selecting ideas
Generating large quantity of ideas
Generating diverse ideas
Selecting ideas for prototyping

MODULE 4: PROTOTYPE
Building prototypes for users to experience the idea
• Constructing low resolution prototypes
 Developing service prototypes

MODULE 5: TEST
Testing prototypes for desirability and usability
• Testing prototypes to gain feedback from users
 Unpacking user feedback
 Iterating the solution based on user feedback

MODULE 6: IMPLEMENT
Connecting the dots between desirability, viability and feasibility
• Developing a HR service blueprint