Interpersonal Communication Skills

Interpersonal Communication Skills

Objective /Benefits


This workshop is to equip Leaders with all the right “tools” to develop and hone their interpersonal communication skills. The objectives of the workshop are:

•    Increase their awareness of their strengths and potentials.
•    Understand the impact their traits and behavioural values to unleash strengths of others. 
•    Improve communications skills for effectively managing their team.
•    Improve their ability to ask powerful questions, listen actively, provide feedforward ideas and validate others 

Learning Outcomes

Upon completing Interpersonal Communication Skills, participants should be able to: 
•    Learn and understand their own traits and behavioural values 
•    Understand the behavioural tendencies of your team members enabling them to communicate  more effectively
•    Enhance self-awareness of their communication styles
•    Apply interpersonal communication skills effectively in day-to-day interactions

Assessment Criteria

We use Harrisons Assessment Tools as a tool to Engage, Retain and Develop 

Methodology

We apply an experiential approach to enable participants “learn by doing”.                    
The methodology focuses on:
•    Review and analysis of Pre-Program On-line Harrisons Assessment tools
•    Individual and Group Exercises 
•    Skills practices/Role-plays 
•    Giving & receiving feedback & feedforward
•    Energizers
•    Interactive coaching by Facilitator

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Program Outline

•    Behavioral Style and Measurement

     The group will learn to identify each style and gain shared points of reference for better communication. 

•    What are Communications/Elements of Communication

•    Interpersonal Communication Skills 
-    Maintain and enhance self-esteem
-    Sharing Thoughts & Feelings

•    The Key Skills of Interpersonal Communications
    Building Trust
-    Communication
-    Building Safety and Rapport

•     Asking Powerful Questions
-    Purpose of Questions
-    Types of Questions
-    Asking Powerful Questions Practice 

•    Active Listening
-    What is Active Listening?
-    Observing, reflecting, paraphrasing, summarising
-    Active Listening Practice
                            
•    Validation
Participants will learn about validation techniques to give feedback to reinforce and motivate positive behaviour.  They will review and discuss learning from the video on “Validation”.

•    Feedforward
    Participants will learn about approaches to giving and receiving feedback and will also learn a new technique called “Feedforward”. There will be skills practice session on Feedforward  

•    Skills Practice - Putting It All Together
Each participant will be required to participate in a role play where they will put all their learning into the skills practice.  Participants will be required to provide feedback to each other and suggestions for improvements.  

•    Develop Action Plans
Participants will develop an Action Plan to apply their learning.  They will identify what they will need to STOP doing, CONTINUE doing and START doing as well.