Communication And Relationship In The New Millennium

Communication And Relationship In The New Millennium Training

Objective /Benefits


WORKSHOP OBJECTIVE 

If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance, and management.  

This unique 2-day, activity-driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity. 

Communication And Relationships In The New Millennium focus on the following areas:
•    Communication
•    Contribution
•    Leadership
•    Relationship building
•    Communication tools

WORKSHOP OUTCOME

After completing the training, you should be able to: 
•    Understand and employ the communication process effectively
•    Improve your personal style of communicating
•    Develop the power of perspective
•    Use various communication strategies effectively
•    Prevent costly miscommunication
•    Build relationships easily

METHODOLOGY

To change your direction, shift your thinking. However long ago you learned to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learned is actively applied in your business today? Are all that remains the workshop manuals left on your shelf? 

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments. 

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Program Outline

WORKSHOP OUTLINE

Day 1:
Module 1: Overview
•    Context setting
•    What is communication to you
•    The Communication Staircase model
•    Our worldview
•    Barriers to communication

Module 2: Interpersonal Communication
•    Building credibility
•    The 4 Quadrant Communication Model
•    Identifying your personal style of communicating
•    Developing your style towards effective relationship building
•    Shifting into positive action

Module 3: Overcoming Challenging Situations
•    Bad News Bears
•    Gossip Mongers
•    Drama Kings and Queens
•    Chicken Littles
•    The Victims
•    Bullies, 
Back-stabbers and Bastards

Module 4: Key Pillars In Communication
•    Active listening
•    The 5 techniques in active listening
•    Discovery questioning
•    The 5 types of questioning
•    The 3 techniques in discovery questioning

Day 2:
Module 5: The Principles Of Influence
•    Reciprocation
•    Scarcity
•    Authority
•    Consistency
•    Liking
•    Social proof

Module 6: The Leader In You 
•    Language as an access to power
•    Speech acts
•    The 4 Characteristics of a leader
•    The 6 Distinctions of a leader  
•    Case studies

Module 7: Relationship Management
•    Scarcity vs abundance
•    4 levels of relationship experience
•    The WOW factor
•    Creating a relationship commitment contract
•    Coaching performance

Module 8: Coaching Wisdom
•    Coaching and mentoring
•    The art of feedback
•    Recognition and acknowledgment
•    Digital age communication etiquette
•    The secret of a great communicator