Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
Focusing on managing your emotions under pressure, participants will gain a better understanding of self-management and self-awareness by learning how to manage your emotional brain in your most difficult moments. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participants will experience a positive impact on their professional and personal lives to make their job and career more effective, satisfying, and successful.
- Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself
- Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
- Recognise and understand your moods and emotions and their effect on others
- Manage and regulate your emotions to make sure they don’t disrupt your behaviour
- Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
- Establish rapport with others and improve the effectiveness of your communication
- Understand others’ feeling when interacting with them and become a trusted person in their network
- Understand others needs systematically and respond accordingly to get maximum results in your interactions with them
Student Action Plan, Role Play, Online Quiz
Lecture, Individual & Group Activity, Feedback Sessions, Discussions, Demonstration, Business Games, Role Plays, Videos
Section One: INTRODUCTION TO EI
- Testing your Emotional Intelligence Questionnaire
- A Typical Story
- PRACTICE: My Best Managers
- What is Emotional Intelligence?
- The Main Thesis
- EI Framework
- EI Competencies
Section Two: SELF-AWARENESS
- At the Mercy of Emotions
- What Are Emotions?
- A Curious Story
- What is Emotional Hijack?
- Conventional View versus Modern View
- 4 Stages of an Emotional Hijack
- PRACTICE: Emotional Hijack
- Signal Processing
- EXERCISE: Emotion Log
Section Three: SELF-MANAGEMENT
- Roots of Anger
- PRACTICE: Past Angry Moments Part 1
- Anger Management
- PRACTICE: Past Angry Moments Part 2
- EXERCISE: Simulate Anger and Respond
- Worry Management
- EXERCISE: Workplace Music
Section Four: SELF-MOTIVATION
- What is Motivation?
- Power of Self Talk
- PRACTICE: Positive Self-Talk
- State of Flow
- Mind Mapping
- EXERCISE: Mind Map the Future
Section Five: EMPATHY
- The Origins of Empathy
- Matching Emotions
- Empathy Technique
- PRACTICE: EMPATHY
Section Six: SOCIAL AWARENESS
- Why Social Awareness?
- A Case Study
- EXERCISE: The “A” Team
- Group Interactions
- EXERCISE: Visualise Your Role Model
- Negative Listener Types
- EXERCISE: Negative Listening Styles
- Effective Listening
- EXERCISE: Effective Conversations
Section Seven: RELATIONSHIP MANAGEMENT
- The Six Human Needs
- Select Two
- PRACTICE: The Six Human Needs
- PRACTICE: SIX NEEDS – SCENARIO 1
- PRACTICE: SIX NEEDS – SCENARIO 2
- HOME EXERCISE: My Colleagues’ Need
- EXERCISE: Six Needs Scenario Making
- It's a Wrap
TRAINER PROFILE - VIGNESWARAN APPLASAMY
Mr Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM), Institution of Engineering and Technology (IET), UK, Technological Association of Malaysia (TAM) and Green Productivity Association of Malaysia (GPAM).
His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011.
He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.
He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Galeri Petronas, Bursa Malaysia, Honda Malaysia, UMW Holdings Bhd, Tan Chong Motors Holdings Berhad, Perodua Sdn Bhd, RHB Bank Berhad, Maybank Berhad, Maxis Customer Service Sdn Bhd, Marrybrown Sdn Bhd, IFCA MSC Berhad, Pos Malaysia Berhad, Watsons Malaysia, UEM Group Berhad, UEM Sunrise Berhad to name a few.
His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.