Developing Emotional Intelligence for Leadership Workshop on 7 & 8 August 2017

Developing Emotional Intelligence for Leadership Training

Objective /Benefits


Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
Focusing on managing your emotions under pressure, participants will gain a better understanding of self-management and self-awareness by learning how to manage your emotional brain in your most difficult moments. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participants will experience a positive impact on their professional and personal lives to make their job and career more effective, satisfying, and successful.

Learning Outcomes 

  • Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself
  • Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
  • Recognise and understand your moods and emotions and their effect on others
  • Manage and regulate your emotions to make sure they don’t disrupt your behaviour
  • Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
  • Establish rapport with others and improve the effectiveness of your communication
  • Understand others’ feeling when interacting with them and become a trusted person in their network
  • Understand others needs systematically and respond accordingly to get maximum results in your interactions with them

Assessment Criteria
Student Action Plan, Role Play, Online Quiz
 
Methodology
Lecture, Individual & Group Activity, Feedback Sessions, Discussions, Demonstration, Business Games, Role Plays, Videos

 


Program Outline

Day 1
Section One: INTRODUCTION TO EI

  • Testing your Emotional Intelligence Questionnaire               
  • A Typical Story
  • PRACTICE: My Best Managers      
  • What is Emotional Intelligence?         
  • The Main Thesis       
  • EI Framework
  • EI Competencies

 
Section Two: SELF-AWARENESS

  • At the Mercy of Emotions
  • What Are Emotions?
  • A Curious Story
  • What is Emotional Hijack?    
  • Amygdala
  • Conventional View versus Modern View      
  • 4 Stages of an Emotional Hijack        
  • PRACTICE: Emotional Hijack
  • Signal Processing
  • EXERCISE: Emotion Log

 
Section Three: SELF-MANAGEMENT

  • Choice
  • Optimism       
  • Roots of Anger
  • PRACTICE: Past Angry Moments Part 1    
  • Anger Management    
  • Reframing       
  • Distractions
  • PRACTICE: Past Angry Moments Part 2
  • EXERCISE: Simulate Anger and Respond    
  • Worrying        
  • Worry Management
  • EXERCISE: Workplace Music

 
Day 2
 
Section Four: SELF-MOTIVATION

  • What is Motivation?  
  • Power of Self Talk
  • PRACTICE: Positive Self-Talk         
  • State of Flow 
  • Apathy          
  • Mind Mapping
  • EXERCISE: Mind Map the Future

 
Section Five: EMPATHY

  • The Origins of Empathy        
  • Physiology     
  • Matching Emotions   
  • Empathy Technique
  • PRACTICE: EMPATHY

 
 
Section Six: SOCIAL AWARENESS

  • Why Social Awareness?        
  • A Case Study
  • EXERCISE: The “A” Team  
  • Group Interactions
  • EXERCISE: Visualise Your Role Model       
  • Negative Listener Types
  • EXERCISE: Negative Listening Styles          
  • Effective Listening
  • EXERCISE: Effective Conversations

 
Section Seven: RELATIONSHIP MANAGEMENT

  • The Six Human Needs           
  • Select Two
  • PRACTICE: The Six Human Needs
  • PRACTICE: SIX NEEDS – SCENARIO 1
  • PRACTICE: SIX NEEDS – SCENARIO 2
  • HOME EXERCISE: My Colleagues’ Need
  • EXERCISE: Six Needs Scenario Making
  • It's a Wrap