Business Continuity Plan Training

Business Continuity Management

Objective /Benefits

Course Overview

The organization’s ability to continue operating despite a major interruption is always dependent on their  Business Continuity Management that has been strategized.  It also takes us through a journey of effective preparation rather than managing the situation at hand.
All too often, when the unexpected happens a lack of being prepared makes it difficult for organisations to continue their activities. Some businesses actually go out of business as a result.
This very practical half a day programme that would help participants analyse all the issues that might affect your organization: not just the obvious major business continuity risks which hardly ever happen (eg, fire or terrorist attack) but the smaller risks which are actually the most common cause of problems for most organizations (eg, loss of IT, power or key personnel). You will leave the day with a new focus on how to manage business continuity and the impact of not even thinking about having one.

Learning Objective

Upon completion of this programme, participants will be able to comprehend the following:
•    ‘Business continuity’ versus ‘Disaster recovery’
•    How to identify the risks which affect continuity of business – and how to mitigate them
•    The range of disasters which can seriously affect business
•    The importance of all employees playing a part
•    The need for awareness training for all employees
•    How to prepare and review a plan
•    The importance of communication and call trees
Who Should Attend
This programme is designed for senior managers and department heads. It emphasizes the need for awareness training for all them and can be tailored for such a ‘roll-out

Learning Methodology 

:  Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations;  
: Case Studies
: Experience Sharing


Program Outline

Course Outline (2 Days)

1. What is business continuity?
•    Definition
•    Why plan for business continuity?
•    The scope of Business Continuity Management

2. Risk Management Plan 
•    SWOT Analysis
•    Preferred Solution
•    Some statistics to get you thinking
•    Putting risks in perspective

3. The board/executive (essential knowledge for all employee levels)
•    Responsibility and accountability
•    Adherence to legislative and regulatory requirements
•    Policies
•    Delegation and supervision
•    Insurance

4. Business impact analysis
•    A common sense approach
•    How to collect data
•    Critical scoring example (red / green / amber)
•    Example(s) of BIA spreadsheet(s)

5. Departmental implications
•    HR
•    IT
•    Insurance
•    Others

6. Communication
•    The importance of . . .
•    Call tree(s) and examples
•    Contractors and suppliers

7. The business continuity plan
•    How it all fits together
•    How to take it forward – review/update/training
•    Activity – ‘Day to day’
•    Emergency package.

8. Business Continuity Management
•    What is required
•    Strategic Planning
•    Optimism vs Paranoia 



S. Suresh Kumar is a trained and certified Risk Management professional in the area of Supply Chain Management and Brand Protection. He attained his Bachelors Degree in Law from the University of Wolverhampton (UK). He then went on to be trained and certified as an auditor and practitioner in the specialized area of Risk Management under the auspices of United States of America Customs and Border Protection(CTPAT Standards); and; Transported Asset Protection Association (TAPA Standards), Asia. He is also a Human Resources Development Trainer certified by the Human Resources Ministry.

He is currently the Managing Director of Paradigm Resources (his own business entity), specialized in providing risk management / assessment services for internal / external associates; Consultation on Brand Standards / Management / Protection; Contract Management; Outsourcing & Subcontracting; and; Human Resources training and development programmes on various specialized topics, predominantly, Risk Management related subject matters, either on an one off  or Project basis.

Due to his passion for training and knowledge sharing, he is also currently a Lecturer for Asia e University, lecturing both undergraduate and post graduate students on Risk Management module.

With his background of a law degree, he is able to invoke legal implications in his programmes to make it more comprehensive and value added substance. In addition,  his fluency in English and Bahasa Malaysia enables him to conduct training programmes effectively in both languages.

Prior to his involvement in this field, the facilitator has wide working experience throughout his 15 years of working career in the specialized area of Risk Management, Security Management and Investigations (HR, Security (Operational and Information Security) and Safety, Corporate Governance and Ethics). Being a Head of Department in each of this portfolios, he has acquired substantial job related knowledge and experience in sectors comprising of Manufacturing, Telecommunications, Hospitality Management (Brand Standard & Management) and Contract Manufacturing (Brand Protection and Management).  He is also a trained Workplace Counselor and by virtue of his portfolio of having to deal with people of different job hierarchy, he has very profound people management skills, negotiation skills and effective interaction skills. His previous employers and related portfolios were as follows:-

> Infineon technologies (M) Sdn Bhd – Security Manager (Backend Manufacturing Plant, Melaka)
> Celcom Axiata Sdn Bhd – Manager, Head of Risk Management (Nationwide)
> Rennaisance Melaka Hotel (Marriott International) – Loss Prevention and Brand Standard Manager ( Melaka Hotel Facility)
> Flextronics Penang -  Loss Prevention Manager ( 5 Contract Manufacturing Sites in Penang)

Project Involvement and Lead
> Enhancement Project of Campus wide Access Control and CCTV System
> Anti Fraud Awareness Lead
> Information & Data Protection Policy and Enforcement Project Plan Lead
> Setting up Framework for Corporate Governance and Ethical Conduct
> Ethics Awareness Programme
> Social Accountability 8000 (SA 8000) compliance project
> Site enhancement based on established standards ( OSH, ESH, EMS,CTPAT, TAPA)
> Environmental, Occupational Health and Safety Management System for Site
> Environmental, Occupational Health and Safety Training for plant wide employees and     Contractors ( Contractors Green Card Programme)
> ISO 14001 and OHSAS 18001 Environmental, Occupational Health and Safety Audit for Site and Contractor’s Site (Quarterly Awareness Training and Compliance Audits0
> Campus wide risk assessment to support customer requirements and potential customer     requirements, inclusive of external warehouse loss prevention requirements and compliance inspection based on EHS, EMS, PDPA 2010 and Supply Chain Security Standards (TAPA & CTPAT)
> Risk assessment for a newly Flextronics Research and Development Centre in Manila, Philippines based on on EHS, EMS, Supply Chain Security Standards (TAPA & CTPAT)
> Warehouse (Internal /External) Audits – Operations and Information Security Standards
> Transport Security requirement and compliance audit (Replacement of Third Party Escort Services with In built Security features)
> Outsourcing & Subcontracting of Business and Manufacturing Process
> New Site set up and critical infrastructure planning for the Flextronics Penang Mechanical fab.
> Setting up of Crisis Management Team and functionality in collaboration with the Melaka State Crisis Management Team
> Plant wide Access Control System & Digital Patrolling System.
> Security and Safety Enhancement Project for Chip Card Business at Wuxi, China.
> Sub-Contractor Site Business Process, Security, Safety and Business Continuity Standards Enhancement Project
    - Munich, Germany
    - Manila, Philippines.
    - Nantong, China.
    - Melaka, Malaysia
> Supply Chain Security Enhancement Project
    - Warehouse (Internal/External) Audits
    - Route Audit.
    - Ground Handling at Cargo Area - Malaysian Airlines System (MAS), Manila Airport, Philippines &    
      Pudong Airport, China.

Professional Recognition
•    Supply Chain Security Practices & Risk Management Methodology recognized, absorbed and gazetted by Royal Malaysian Customs as guidelines for Customs Golden Client application.
•    Trained Workplace Counsellor
•    Trained and Certified Information & Data Security Auditor
•    Television interview by National Hong Kong Television (NHK TV) on Crisis Management of the missing Malaysian Aircraft (MH370)